Having trouble cancelling your appointment?
If your cancellation link didn’t work or you’re inside our notice window, don’t worry — this page explains your options.
1) The link looks invalid or expired
- Your secure cancellation link may have been used already or has expired.
- Try cancelling from your latest email from us. If you can’t find it, check your spam/junk.
- Still stuck? Use the contact options below.
2) You’re within the cancellation notice window
Our policy requires at least 24 hours’ notice before your appointment start time. Inside that window, online cancellation is disabled.
- If you can’t attend, please contact us ASAP — we’ll do our best to help.
3) I never got an email / the page shows “appointment not foundâ€
- The appointment may have been moved, already cancelled, or booked under a different email.
- Please contact us with your full name, booking date/time, service, and stylist so we can locate it.
How to contact us
- Phone:
- New Mills – 01663 744 458
- Whaley Bridge – 01663 732 425
- Email: [email protected]
- Address:
- New Mills – 10 High St, New Mills, High Peak SK22 4AL
- Whaley Bridge – 149 Buxton Road, Whaley Bridge, SK23 7JF
What happens next
- We’ll confirm the status of your booking and advise next steps.
- If a fee applies under our notice policy, we’ll explain it upfront.
Tip: If you need to reschedule in future, using the link in your confirmation email is the quickest route.